Your bill is likely higher because you used more electricity during colder weather. The number of billing days captured on your bill is also a factor – your days billed can range from 28-33. Each bill shows the number of billing days and the amount of electricity used.
As well, customer electricity rates increased by 7% effective August 1, 2024. This means an additional $21 on a $300 bill, as an example.
Cold temperatures and high winds cause your electric heating system to work harder to keep your home at the temperature you’ve set. Even a 1°C drop in temperatures can raise heating costs by 5%.
Cold temperatures and high winds cause your electric heating system to work harder to keep your home at the temperature you’ve set. Even though you haven’t turned up your thermostat, your electric heating system increases its energy usage during colder weather to keep the temperature at that level.
Yes. Rates increased by 7% on August 1, 2024. This means an additional $21 on a $300 bill, as an example.
Call us at 1-800-663-2802. One of our Customer Service Representatives can discuss options to help make payments more manageable. You can also reach out via live chat on newfoundlandpower.com or email customerrelations@newfoundlandpower.com.
For the longer term, we recommend using our Equal Payment Plan, which spreads payments evenly over 12 months, helping to smooth out billing fluctuations.
We use digital meters with technology that allows us to read your meter remotely without anyone having to visit your property. This reduces estimates and increases efficiency. Our meters meet rigorous standards set by Measurement Canada to ensure accuracy.
Estimates are rarely required but there are times when we may need to estimate your usage – when connectivity is an issue or during extended weather events, for example. If your bill is estimated, it will be clearly marked. Estimated bills are normally adjusted the following month when the actual meter reading is taken.
Our meters meet rigorous standards set by Measurement Canada to ensure accuracy and are tested in accordance with those standards. While an issue with your meter is unlikely, please call us if you have a concern about your meter.
For more tips and resources, visit takechargenl.ca. Income qualified customers can receive a free Energy Savers Kit containing energy efficiency products to help reduce electricity costs.
In winter, cold weather is a major factor in increased bills. Shorter winter days lead to longer use of lights and less natural heat and light. Also, the impact of a home lacking proper insulation will be felt more in colder months. Other factors could include new appliances and guests in the home, resulting in increased use of appliances, electronics, hot water and heat.
Vacant homes still use electricity, mainly for heating. Even if you lower your thermostat while away, in colder weather your electricity system will work harder to maintain your home at the temperature you’ve set. This may be compounded by the lack of activity in the home, such as ovens or fireplaces not being in use. Contact us before leaving your home for advice on reducing electricity use while you're away.
You can call 1-800-663-2802 to speak with a Customer Service Representative, reach out via live chat on newfoundlandpower.com or email customerrelations@newfoundlandpower.com. Our Customer Service Representatives are available 8:15 a.m. to 4:00 p.m. Monday through Thursday, and 9:00 a.m. to 4:00 p.m. on Friday.
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