Your safety is our top priority.
This page provides information and resources during wildfire events that may impact Newfoundland Power service areas on the island portion of the province. Here, you’ll find updates on wildfire-related power outages, safety information, and links to trusted external sources.
Do you need to reach a Customer Service Representative?
Call 1-800-663-2802, reach out via live chat on newfoundlandpower.com or email customerrelations@newfoundlandpower.com.
When wildfires threaten the communities we serve, Newfoundland Power works closely with municipal, provincial and emergency response agencies. At the request of emergency partners, we may shut off power to assist firefighting efforts and keep first responders and the public safe.
There are currently no active wildfires impacting delivery of electricity in Newfoundland Power service areas.
If you have questions about your service, connect with one of our Customer Service Representatives:
For real-time outage updates, please visit the Outage Centre.
Our crews respond as soon as it is safe to do so — inspecting lines, poles and other infrastructure, repairing damage, and restoring service to customers as safely and quickly as possible. If you see downed power lines, please stay back 10 metres and call us at 1-800-474-5711.
Please contact one of our Customer Service Representatives for support. We can assist with closing your account or guide you through the steps to restore your electrical service. You can reach us:
Or look for us at your local Wildfire Emergency or Welcome Center for in-person assistance.
Stay informed through trusted wildfire and emergency resources:
Learn how to save money and energy with takeCHARGE rebates and programs.
Saving Energy Starts Here