We know the importance of accurate meter readings. We make every reasonable attempt to access and read your meter every month. However, there may be times when your meter reading may need to be estimated. Some reasons may include:
Did you know if the path to your meter is inaccessible by our reader, you can avoid an estimated bill by submitting your own reading online? You can find out the date of your next reading by referring to the top of your electricity bill.
The word “estimated” will appear in two places on your bill:
Estimates are calculated by taking your consumption from your last billing period (provided it was not estimated) and adjusting it based on historical temperatures and energy usage patterns for that time of the year.
For example, if we need to estimate a bill for the month of January, we would take the following into account:
NOTE: Estimates are NOT based on the amount of energy you used during the same month last year. If your meter reading is estimated, it may be slightly higher or lower than your actual energy usage. However, this will self-correct during your next billing cycle, provided we are able to safely access your meter at that time.