We know the importance of accurate meter readings. However, there may be times when your energy usage may be estimated. This may occur as a result of severe weather conditions or the inability to pick up a meter signal (example: unable to pick up signal as a result of proximity).
The word “estimated” will appear in two places on your bill:
Estimates are calculated by taking your consumption from your last billing period (provided it was not estimated) and adjusting it based on historical temperatures and energy usage patterns for that time of the year.
For example, if we need to estimate a bill for the month of January, we would take the following into account:
NOTE: Estimates are NOT based on the amount of energy you used during the same month last year. If your meter reading is estimated, it may be slightly higher or lower than your actual energy usage. However, this will self-correct during your next billing cycle, provided we are able to safely access your meter at that time.