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Who is eligible for the refund?

Approximately 292,000 customers of Newfoundland Power and Island interconnected customers of Newfoundland and Labrador Hydro are eligible for a refund. To be eligible, you must have used, and paid for, electricity during part or all of the refund period (January 1, 2007, to August 31, 2013). This refund applies to residential, commercial, and street & area lighting electricity accounts.

Current Customers

The majority of eligible current customers have received their RSP refund. If you are an eligible current customer who has not contacted us about your refund, please call us at 1-800-663-2802.

Former Customers

If you are an eligible former customer who has not contacted us about your refund please fill out our online registration form or call us at 1-800-663-2802.

Former Customer Registration

Former Customer FAQs

What is the Rate Stabilization Plan?

Rates are set based on a forecast of how much electricity is anticipated to be needed and the corresponding cost of fuel. Because these two things are subject to change, Hydro has a Rate Stabilization Plan so they can adjust rates annually to account for the "actual" amount and cost of oil used to generate electricity at the Holyrood Thermal Generating Station.

Why is there a surplus that needs to be refunded to customers?

The amount of electricity that was expected to be required by certain industrial customers on the island was significantly reduced with closures related to the pulp and paper industry. This produced significant savings in anticipated fuel costs. As a result, a balance accumulated in Hydro's RSP account between 2007 and 2013. This balance is owed to eligible Newfoundland Power and Hydro customers.