Privacy Policy

Personal information refers to information (whether factual or subjective) about an identifiable individual, regardless of the format in which it is recorded. Personal information collected and recorded by the Company includes:

• ID numbers such as social insurance number, drivers licence number, etc.;
• Billing and electrical consumption records;
• Service and equipment;
• Credit information;
• Information obtained for the purpose of service provider registration with Newfoundland Power and the negotiation and implementation of contracts; and,
• Any other relevant information regarding the provision of electrical service as provided under the Public Utilities Act.

Personal information may also be collected, used, or disclosed as a result of business processes. Examples include:

• Work orders and work summaries;
• Service complaints;
• Program participation; and
• Service provider performance issues.

For the purposes of this Policy, personal information does include information about customers or service providers that can lead to the identification of an individual. It does not include generic customer information where specific individuals cannot be identified.

Users of this website can open, close and request changes to their account with Newfoundland Power. Utilizing this feature requires the user to complete a form. During this process the user is required to provide contact information (such as name, address, telephone number, email address, etc.), payment information (such as bank account number) and demographic information.

Newfoundland Power collects, uses and discloses personal information for the following purposes:

• Establishing and maintaining a customer relationship for the delivery of electrical services, and related services and programs in accordance with the provisions of the Public Utilities Act, including keeping records of the customer relationship;
• Administering its billing and accounting systems;
• Making credit approvals and related practices such as monitoring customer payment histories, evaluating customer credit standing and exchanging credit information with credit reporting agencies and bureaus, as required;
• Assessing electrical system requirements;
• Researching and developing new products and / or programs to better serve customers; and,
• Ensuring compliance with regulatory, legal or other applicable legislation and establishing and maintaining relationships with service providers to support the acquisition of materials and services necessary for the delivery of electrical services in accordance with the provisions of the Public Utilities Act.

Under normal circumstances, Newfoundland Power will not use personal information for any other purpose than that which was intended as outlined above, unless it obtains fresh consent from the customer or supplier.

Special circumstances where personal information may be collected, used or disclosed without the customer’s or supplier’s consent or knowledge would be in accordance with the provisions of the governing legislation such as: to a third party acting for Newfoundland Power for the purpose of collecting a debt; in compliance with a subpoena or other court order; or, otherwise in accordance with the law. Other examples include situations where it would be clearly in the interests of the customer or supplier, but where consent cannot be obtained in a timely manner, or in the case of an emergency where the life, health or security of the customer or supplier is threatened or otherwise at risk.

Newfoundland Power may send you information about electrical service that may be of interest to you. Newfoundland Power may also send you information about their corporate charity,The Power of Life Project, a cancer education and awareness initiative.

A cookie is a file of information that a website can send to your computer when you link to that site. Most browsers provide a simple procedure that will enable you to control whether you want to receive cookies by notifying you when a website is about to send a cookie file. Cookies are often used to recognize repeat users, track usage patterns and make other activities easier when you revisit a site. A cookie does not extract personal information about you.

In order to complete certain transactions, such as viewing your account information, Newfoundland Power needs to confirm who you are. This is done by asking you to enter your Login ID and password before letting you access certain pages on the website.

To save you time, you have the option of saving this information on your own PC so you do not have to retype it again. When you indicate you wish to save this information a file, called a cookie, is sent to your computer. This is very common on commercial websites, however it is important you understand the security implications of using cookies. To prevent someone who has access to your computer from accessing your personal information on Newfoundland Power’s website, it is recommended that you do not save your login information.

An IP address uniquely identifies your computer when you are connected to the Internet. Newfoundland Power captures your IP address when you link to its website. IP addresses are used to analyze trends, administer the website, track users movements within the Website and gather broad demographic information. Your IP address is not linked to personally identifiable information.

Newfoundland Power collects, maintains and uses customer information in order to provide services, products and programs that best meet the needs of its customers. The Company respects the privacy of its customers and recognizes the need to protect their confidential information. The Company maintains the confidentiality of any information customers provide, and in handling such information, complies with the Protection of Personal Information and Electronic Documents Act. Newfoundland Power endeavours to keep customer information current and accurate, and to safeguard it from unauthorized access. Except as required by law, Newfoundland Power does not disclose customer information to third parties.